DR DYNAMICSE-invoicing in Norway: what CFOs and CIOs need to know before January 2027
Norway's B2B e-invoicing law is adopted: issue from 1 Jan 2027, digital bookkeeping by 2030. EHF over Peppol, no clearance — and where the D365 F&O work sits.
Dynamics 365 F&O support that keeps the system running and your finance team calm
In short
Pragmatic post-go-live support for Dynamics 365 F&O: issue triage, root-cause fixes, and controlled change — without turning every ticket into a mini-implementation. Engagement models range from support sprints and a service desk retainer to an embedded consultant, plus productised packs for common problems like a slow month-end close.
Engagement options
When D365 F&O is live, the work isn’t over. It just becomes more interesting. Dr Dynamics keeps it pragmatic: tickets are triaged properly, problems are fixed at the root cause, and change stays controlled — so a support request never balloons into a mini-implementation of its own.
Support services we provide
We keep your Dynamics 365 F&O environment running smoothly with expert support and maintenance.
- Issue resolution & troubleshooting. Rapid resolution of system issues, bugs, and errors to minimise downtime.
- Performance tuning & optimisation. Improve system performance and optimise processes for efficiency and accuracy.
- User support & training. Provide end-user assistance and role-based training to improve adoption and productivity.
- Environment management & updates. Manage environments, apply updates & hotfixes, and monitor integrations to keep your D365 F&O healthy.
Support engagement options
Choose the model that fits your needs.
- Support Sprints (2–6 weeks). Fixed objective, clear scope, working output for quick wins and targeted improvements.
- Service desk retainer. Ongoing monthly support for issues, maintenance, and expert guidance.
- Embedded consultant. A senior consultant joins your team to provide continuous support and governance.
- Health check & performance tuning. Regular system assessments and tuning to maintain optimal performance.
- Training & adoption support. Role-based training and adoption services to empower your users.
- Incident rescue & recovery. Rapid triage and resolution for critical incidents and project issues.
- Customised support package. A tailored combination of advisory, support, training, and optimisation to match your specific objectives and budget.
- Automation & process optimisation. Identify and automate routine tasks, streamline processes, and integrate Power Automate for better efficiency.
Add-on services & productised packs
Focused packs for common D365 F&O problems:
- Enhancement backlog triage. Turn a messy wishlist into an ordered, costed, deliverable roadmap.
- De-customisation audit. Structured review of customisations with retire/replace/retain plan.
- Month-end close accelerator. Targeted fixes for posting performance, reconciliation pain, approvals, and control gaps.
- Environment & ALM setup pack. DevOps hygiene: branching strategy, build/release pipelines, deployment approach, and release governance.
- Integration health check. An integrated approach to strategy and integration.
FAQ
What does hypercare mean for Dynamics 365 and how long should it last?
Hypercare is the intensive support period immediately after go-live — typically four to eight weeks — during which the implementation team remains engaged to triage issues, stabilise processes, and transfer knowledge to business-as-usual support. It should end based on agreed exit criteria (open defect levels, month-end closed, stable performance), not a date on a slide.
Why is our Dynamics 365 month-end close so slow?
Common causes are unoptimised posting profiles, inefficient batch scheduling, heavy ledger settlement jobs, missing indexes on custom tables, third-party code running inside critical financial processes, and batch server capacity shared with interactive users. Each cause has a different fix — so proper diagnosis beats guessing.
How do we reduce the number of Dynamics 365 support tickets?
Most support backlogs are dominated by a small number of root causes — often data quality, training gaps, permission model errors and a handful of fragile integrations. Fixing the top five root causes typically removes 60–80% of recurring tickets. Dashboards that show root cause, not ticket count, are the starting point.
How should we handle Dynamics 365 monthly service updates?
Treat updates as a regular, scheduled discipline: regression test packs for critical flows, an automated build pipeline, a controlled promotion path through environments, and a named owner for update impact analysis. 'Pause updates' should only be used to buy time for a real plan, never as the plan itself.
What is the right support model for Dynamics 365 F&O after go-live?
Typically a tiered model: L1 handles user questions and simple data fixes, L2 owns configuration and functional issues, L3 covers code, integration and performance. An architect or senior consultant should review recurring incidents monthly so that symptoms become root-cause fixes, not a growing backlog of workarounds.
Get your fastest-path plan
Bring the state of your programme — your Dynamics version, your go-live date and what's worrying you. We'll come back with a one-page fastest-path plan within 48 hours.