In short
Pragmatic post-go-live support for Dynamics 365 F&O: issue triage, root-cause fixes, and controlled change — without turning every ticket into a mini-implementation. Engagement models range from support sprints and a service desk retainer to an embedded consultant, plus productised packs for common problems like a slow month-end close.
Engagement options
When D365 F&O is live, the work isn’t over. It just becomes more interesting. Dr Dynamics keeps it pragmatic: tickets are triaged properly, problems are fixed at the root cause, and change stays controlled — so a support request never balloons into a mini-implementation of its own.
We keep your Dynamics 365 F&O environment running smoothly with expert support and maintenance.
Choose the model that fits your needs.
Focused packs for common D365 F&O problems:
Hypercare is the intensive support period immediately after go-live — typically four to eight weeks — during which the implementation team remains engaged to triage issues, stabilise processes, and transfer knowledge to business-as-usual support. It should end based on agreed exit criteria (open defect levels, month-end closed, stable performance), not a date on a slide.
Common causes are unoptimised posting profiles, inefficient batch scheduling, heavy ledger settlement jobs, missing indexes on custom tables, third-party code running inside critical financial processes, and batch server capacity shared with interactive users. Each cause has a different fix — so proper diagnosis beats guessing.
Most support backlogs are dominated by a small number of root causes — often data quality, training gaps, permission model errors and a handful of fragile integrations. Fixing the top five root causes typically removes 60–80% of recurring tickets. Dashboards that show root cause, not ticket count, are the starting point.
Treat updates as a regular, scheduled discipline: regression test packs for critical flows, an automated build pipeline, a controlled promotion path through environments, and a named owner for update impact analysis. 'Pause updates' should only be used to buy time for a real plan, never as the plan itself.
Typically a tiered model: L1 handles user questions and simple data fixes, L2 owns configuration and functional issues, L3 covers code, integration and performance. An architect or senior consultant should review recurring incidents monthly so that symptoms become root-cause fixes, not a growing backlog of workarounds.
Bring the state of your programme — your Dynamics version, your go-live date and what's worrying you. We'll come back with a one-page fastest-path plan within 48 hours.
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